Customer Service
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
Chat
Talk to us
- By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
Claims Forms are also available for customers and consumers here.
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, or you may submit it through the site http://ec.europa.eu/odr, which will grant you a free and unique access point from where to reach an out-of-court settlement.