You can track the status of your order from the ‘My orders’ section of your women’secret account. If you purchased as a guest, use the link in the emails we send you. You will also receive an email or SMS with tracking information when your order is on its way.

You have 30 days from receipt of the order to make a return or cancellation. Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which the product is sent back to our warehouse.

Return by sending to the warehouse: You can return your order by sending it directly to our warehouse at your own expense. To do this, you must log in to your account, register the return request under “My Orders,” and then arrange the shipment with the carrier of your choice.

Warehouse store address: P.º del Deleite, 103, 28312 Aranjuez, Madrid

Don’t forget to include the return receipt inside the parcel with the products. In case of a defect or a shipping error, please contact our customer service so we can handle your request appropriately.

The refund will be made to the same payment method used for the purchase. However, we may withhold the refund until we receive the items, or until you have presented proof of return of the items, depending on which arrives first.

If you have any questions regarding your return, our customer service team remains at your full disposal.

Online orders can't be cancelled or modified once you've made a payment. If you ultimately decide that you don't want your order, you need to wait for it to arrive and then return it in the usual way.

For discounts associated with codes, you must apply them in your shopping bag in the section ‘Do you have a discount code?’ The rest of the promotions or discounts associated with Club, birthdays… you can apply them in section two of the payment gateway.

If you encounter any issues during your purchase process or in the checkout section of our website, please contact our Customer Service team for assistance.

To check the status of your order, go to 'My Account', 'My Orders' section and you will be able to check the status of all your orders. If you have any questions, please send an email to our Customer Service.

Delivery costs may vary depending on the order amount and the delivery address. Delivery may be free in some cases.

HOME DELIVERY

Austria, Denmark, Italy, Czech Republic, Netherlands, Luxemburgo, Slovakia
Orders < €50: €10,95
Orders €50 – €100: €5,95
Orders > €100: FREE

Ireland, Sweden
Orders < €50: €14,95
Orders €50 – €100: €7,95
Orders > €100: FREE

Bulgaria, Finland
Orders < €50: €22,95
Orders €50 – €100: €11,95
Orders > €100: FREE

HOME DELIVERY

Austria, Luxembourg, Denmark, Italy, Czech Republic, Netherlands, Slovakia, Ireland, Sweden, Bulgaria, Finland
6 – 8 days

*These are an indicative periods, being only mandatory the deadlines included in the General Conditions of Purchase.

You will receive a delivery notice the day before you receive the order, and another one the day the order arrives at your destination.

You can choose to have your order delivered to your home.
If you are ordering from Luxembourg, you can also choose to pick up your order in one of our selected stores. You can find the nearest store through the following link: Store locator.

You can track the status of your order from the ‘My orders’ section of your women’secret account. If you purchased as a guest, use the link in the emails we send you. You will also receive an email or SMS with tracking information when your order is on its way.

If you are not at home when the carrier comes to deliver your order, the carrier will drop off the order at the nearest pick-up point and tell you how to pick it up. The distribution company will make 2 delivery attempts before handing over your order to a collection point.

You have 30 days from receipt of the order to make a return or cancellation. Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which the items are sent back to the warehouse.

You have 30 days from receipt of the order to make a return or cancellation. Tendam will refund you the corresponding amount within 14 calendar days, starting from the date on which the product is sent back to our warehouse.

Return by sending to the warehouse:

You can return your order by sending it directly to our warehouse at your own expense. To do this, you must log in to your account, register the return request under “My Orders,” and then arrange the shipment with the carrier of your choice.

Warehouse store address: P.º del Deleite, 103, 28312 Aranjuez, Madrid

Don’t forget to include the return receipt inside the parcel with the products. In case of a defect or a shipping error, please contact our customer service so we can handle your request appropriately.

The refund will be made to the same payment method used for the purchase. However, we may withhold the refund until we receive the items, or until you have presented proof of return of the items, depending on which arrives first.

If you have any questions regarding your return, our customer service team remains at your full disposal.

Once you have registered, you will be able to enjoy the following benefits:

You will no longer have to enter your shipping information with each purchase.
You will be notified of our exclusive offers, discounts, and much more, if you tick this option.

To register, click "Register" at the top right of this site. It's simple, to create your new account womensecret.com you just need to fill in some personal information.

If you have forgotten your password, simply click on "Log in" at the top right of the site, then click on "I forgot my password". Enter your email address to receive an email with instructions on how to reset your password.

Log in to your account by clicking on "My Account" at the top right of the womensecret.com page to access the platform where you can edit any information you choose.

If you no longer wish to receive our communications emails, simply log in to your account by clicking on "My Account" then select "My Privacy" and uncheck the "I wish to receive email communications" box at the bottom of the page.

All prices listed on our website include VAT and other local taxes. However, they do not include delivery costs, the rates of which are indicated separately.

Items that are not in stock on the online store will not normally appear as available for purchase.

You can choose by the following payment methods to pay for your purchase:

-Credit card: VISA, Mastercard, American Express
-Debit card: Maestro
-PayPal
Google Pay

Payments must be made at the time of ordering. The total will be equal to the price of your items and the corresponding delivery charges, which will be excluded from any discounts applied as part of any offers. You will receive a proof of purchase by email, and you can also check the "My Account" > "Orders Made" section if you have logged in as a registered user to purchase your items.

Payments must be made at the time of ordering. The total will be equal to the price of your items and the corresponding delivery charges, which will be excluded from any discounts applied as part of any offers. You will receive a proof of purchase by email, and you can also check the "My Account" > "Orders Made" section if you have logged in as a registered user to purchase your items.

Firstly, please verify the payment method used and check with your bank for any issue. If nothing is found, please contact our Customer Service.

If you believe that your card has been used fraudulently, please alert your bank as soon as possible about this issue. After, please do not hesitate to contact our Customer Service.

At Tendam, the items offered for sale reflect the stock available at any given time. Although we will do our best to send all the products you order, it is possible that due to human error or incidents in our systems we may not be able to deliver an item. If this happens, we will inform you as soon as possible and proceed to refund the amount of the unavailable product. If you notice that an item is missing from your order and we have not notified you, please contact our Customer Service so that we can check it and process the refund.

For discounts associated with codes, you must apply them in your shopping bag in the section ‘Do you have a discount code?’ The rest of the promotions or discounts associated with Club, birthdays… you can apply them in section two of the payment gateway.

No, but you can send your order with a personalised message. Select the option “Is it for gift?” when entering the shipping information in the payment gateway. The package will include only the gift voucher, so for exchanges or returns in store you will need to send the purchase receipt to the person receiving the gift.

Of course. If you have any questions, please email our Customer Service.

To receive an invoice, you must select the option “I need an invoice” on the payment section, if you made the purchase and didn’t select the option, you must log in, open “my orders”, select the order and it will give the option to ask for an invoice. If none of this works, please contact Customer Service.