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Need some inspiration? Take a look at our latest additions.
Need some inspiration? Take a look at our latest additions.
All prices shown on our website are inclusive of VAT and other local taxes. However, they do not include postage, details of which are listed separately.
Items that are not in stock on the online store are not normally shown as available for purchase. However, you may call any of our physical stores to see if they have the item you are looking for in stock. Find your nearest store in the Tendam Store section.
To register, go to the 'Register me' link in the top right corner of this page. It's simple - all you need to do to create your new womensecret.com account is fill in some personal details.
Once you've registered, you'll be able to enjoy the following advantages:
Login on womensecret.com and go to 'My Account' at the top right corner of the page, and you can access the platform where you can amend any details you need to.
If you want to stop receiving our email communications, just go to 'My Account', select 'Edit my details' and uncheck the 'I want to receive the latest from Women'secret by email' box at the bottom of the page.
If you've forgotten your password, just click 'Login' at the top right corner of the page, and then click 'I've forgotten my password'. Enter your email address and we'll send you an email to reset your password.
Shipping costs may vary depending on the total purchase and shipping address. Shipping will be free of charge in certain cases.
- Home delivery: Remember, you can provide us with a delivery address that's different from your billing address.
You'll be sent a delivery notice the day before receiving the order, and another in the day the order arrives to the destination.
If you're not at home when the courier tries to deliver your order, they'll send the order to the nearest Pick up Point and notify you with the steps to follow to collect it.
- Store delivery: You can collect your order from your chosen Women’secret shop in Belgium. At the moment we're unable to offer collection service at all of our shops but you can check this when ordering. Once your order arrives in the shop, you'll receive a notification, so you can collect it.
Customers' orders will be available for collection for a maximum of 15 days (from the date the order arrives at the shop), except as otherwise provided for under applicable regulations. If after this period the order has not been collected, it will be returned to the warehouse and you will receive a refund of your money.
You can choose from the following options to pay for your purchase:
Payments will be made at the time of ordering. The total will be made up of the price of your items and the corresponding shipping costs, which will be excluded from any discounts applied in the case of promotions. You will receive proof of purchase by email, and you can also check the 'My account' > 'My orders' section if you logged in as a registered user to purchase your items.
Email our Customer Service department at email@example.com and we can check what the issue was as soon as possible.
If you think your suspect your card has been used in a fraudulent way, you should let us know as soon as possible by emailing our Customer Service department at firstname.lastname@example.org.
If you're not sure what size you are, each item has a size guide for different product categories which can help you decide. It's that easy!
You can now send a gift parcel directly to whoever you want. You can add a message! Select the 'Prepare for gift' option in the first stage of 'Shipping' on the payment platform.
If the website doesn't recognise your postcode, please email Customer Service at email@example.com with a screenshot so that our team can add the postcode to the system.
To obtain a tax invoice, please email Customer Service at firstname.lastname@example.org indicating your tax details (name, ID/DNI, full address, and telephone number) and our accounting department will issue it in due course.
To check the status of your order, go to 'My account'. Go to the 'My orders' section and you'll be able to see the status of all your orders. If you have any queries, please email our Customer Service department at email@example.com
The number of items on sale are those estimated to be in stock at that given point in time. Tendam will do everything in its power to supply all items ordered by all customers. However, certain cases may arise where, due to causes beyond Tendam's control like human errors or IT system incidents, we might be unable to provide an item(s) you ordered.
If an item is not available after an order has been placed, you will be duly notified via email or telephone. And you will be entitled to a partial or full cancellation of that order.
Online orders can't be cancelled or modified once you've made a payment. If you ultimately decide you don't want your order, you need to wait for it to arrive and then return it in the usual way.
Certain items have special conditions of return and will not accept such return if they have been opened or unsealed. You have all the detail in the General Conditions.
Return in physical store: Whenever you want to return something, we recommend you go to one of our stores in the same country where you made the purchase. You can return your orders in the stores of Women’secret.
Present the ticket you received in the confirmation email when you placed your order (you can show it on your mobile or print it), along with the items to be returned. You can also find your ticket in the “my orders” section within your online account.
*In case of tare or defect: Tendam will be liable for the lack of conformity that manifests itself within three years from the delivery of the product / s, in accordance with the provisions of the General Conditions.
Return in online store: You can also make your returns from the web. Remember that if you are going to return in store this step is not necessary.
If you have purchased as a registered customer, log in to the website and from the “my orders” section you can request a return.
If you bought as a guest, you can access the return from the link you will find in the emails we have sent you.
Once you have selected the items you want to return and have created the return, you will have to manage the collection of your order in the carrier’s portal.
You have to put all the items in a single package and stick on the outside the label provided by the carrier. Whenever you can, we recommend that you use the package where you received your order using the second adhesive tape closing, thus contributing to the environment avoiding generating more waste.
Likewise, we inform you that you have one month to make returns or exchanges for reasons other than a defect, defect or receipt of the erroneous product, as established in point 5 of the General Conditions of Purchase.
We remind you that you can only return or exchange a product, if applicable, by following the instructions indicated in our General Conditions of Purchase if the purchase has been made on the website womensecret.com. If you have purchased any of our products in any other store, physical or online, you must contact the corresponding seller.
Remember, if the item you're interested in isn't available on the website, you can always search to see if we have it in our physical stores. Find your nearest Women'secret store with our Store locator.