Customer Service

CONTACT US
All questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
- Email: womensecret@womensecret.com
- By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
COUNTRY FREE PHONE NUMBER CUSTOMER SERVICE SCHEDULE
AUSTRIA +43800123827 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
BULGARIA +3598002100229 From Monday to Friday from 11 am to 9:30 pm and Saturdays from 11 am to 4 pm
CZECH REPUBLIC +42800114400 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
GERMANY +4908007747744 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
HUNGARY +3680106705 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
IRELAND +3531800710319 From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm
ITALY +39800719458 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
LUXEMBOURG +35280025286 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
NETHERLAND +318005544112 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
POLAND +48800707250 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
SLOVENIA +38680081278 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
SWITZERLAND +41800414243 From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm
UNITED KINGDOM +4408000211886 From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm
Claims Forms are also available for customers and consumers here.

The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month. If the claim is not resolved to your satisfaction, you may resort to the ordinary courts, or you may submit it through the site http://ec.europa.eu/odr, which will grant you a free and unique access point from where to reach an out-of-court settlement.