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We've extended our returns period until 9th January
Women’secret
Women’secret
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  • Sleepwear & Homewear
      View all
      New in
      Mix&Match
    Type
    • Long pyjamas
    • Short pyjamas
    • Tops
    • Bottoms
    • Nightgowns
    • Robes
    • Comfy Homewear
    Collection
    • Snoopy, Mickey & Co
    • Family
    • Harry Potter New
    • Collaborations
    • Maternity
    • Men
    • Sexy sleepwear
    • Brides
    Recommend
    • Online exclusive
    WS
    • Login / Register
    • Wish List
    • Store Locator
  • Bras
      View all
      New in
      Mix&Match
    Type
    • Basics 2nd to -50%
    • Classic
    • Triangle
    • Push up & Super Push up
    • Strapless
    • Reducer
    • Tops
    • Bralettes
    • Plus size
    • Bodysuits
    • Padded
    • Non padded
    • Underwire
    • Wireless
    • Bras Accesories
    Collection
    • Red Lingerie New
    • Sexy lingerie
    • Brides
    • Events
    • My Specials
    • My Essentials
    • W’Shape
    • Maternity
    • Teen
    • Post-Surgery Bras
    • Slips
    • Cotton basics
    Promotions
    • 2nd item 50% off
    Recommend
    • Our styles
    • Lingerie Sets
    • Online exclusive
    WS
    • Login / Register
    • Wish List
    • Store Locator
  • Panties
      View all
      New in
      Mix&Match
    Type
    • Basics 2nd to -50%
    • Classic
    • Thongs
    • Brazilian
    • Culottes
    • High
    • Slimming
    • Seamless
    • Multi-packs panties
    • Bodysuits
    Collection
    • Red Lingerie New
    • Sexy lingerie
    • Brides
    • Events
    • My Specials
    • My Essentials
    • W'shape
    • Maternity
    • Teen
    • Cotton
    • Combinations
    Promotions
    • 2nd item 50% off
    • Briefs 3x2
    Recommend
    • Lingerie Sets
    • Online exclusive
    WS
    • Login / Register
    • Wish List
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      New in
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    • Vanity Cases
    • Purses
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    • Tights & leggings
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    • Snoopy, Mickey & Co
    • Harry Potter New
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  • Swimwear
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      Swimsuits
      • View all
      • Shape
      • Bandeau
      • Trikinis
    Bikinis
    • View all
    • TOPS
    • Triangle
    • Halter
    • Push up & Súper push up
    • Bandeau
    • BOTTOMS
    • Classics
    • Brazilian & Thongs
    • Culottes & High waist
    Beachwear
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    • Dresses & Jumpsuits
    • Tunics
    • T-shirts, blouses and bodysuits
    • Trousers
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  • WS World
      WS World
      • GIFT GUIDENEW
      • HI & BYENEW
      • MY SPECIALS
      • FIND OUT YOUR CORRECT SIZE
      • NEW MY ESSENTIALS
      • HONEST: "taking care of the planet"
      • FABRICS AND CARE
      • WS TV
    EDITS
    • CHECKS PARTYNEW
    • IT'S SNOW TIMENEW
    • PARTY TILL THE END NEW
    • LVR x WSNEW
    • LAZY MORNING NEW
    • HARRY POTTER NEW
    • FIRE ALARM NEW
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Women’secret
RETURNS
RETURNS
Is there anything you want to return? Is the size you chose not yours? Would you prefer another colour?
Although we hope you like everything you buy, in-store returns are free and you can always return goods
within 30 days from receiving your order.

We've extended our returns period until 9 January! If you make a purchase between 27 October and 9 December, you have until 9 January to return it.
RETURNS
RETURNS
If you have purchased as a registered customer, log in and you can request returns in the "My orders" section. ​

If you bought as a guest, you can access returns using the link you will find in the e-mails we have sent you. ​

When you have selected the items you wish to return and entered the return, you will need to arrange collection of your order with a carrier and send it to us at the address indicated on the website. ​

Pack all your items into a single parcel and stick the label provided by the carrier on the outside. Whenever possible, we recommend that you use the package in which you received your order, using the second adhesive strip to seal it. In this way we can avoid generating more waste. ​Once we have received the products returned in the warehouse, you will receive a refund via the same payment method you used.
EXCHANGES
EXCHANGES
Goods may not be exchanged; you will have to return the item and make a new purchase.
CONDITIONS GOVERNING RETURNS
CONDITIONS GOVERNING RETURNS
To find out more about conditions for returns, please see our General Purchasing Terms and Conditions.
RIGHT OF WITHDRAWAL AND PURCHASES WITH GIFT VOUCHERS
To find out more about the right of withdrawal and making purchases with gift vouchers, please see our General Purchasing Terms and Conditions.
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