Customer Service
CONTACT USAll questions, concerns, complaints, or suggestions about the online store may be addressed to the Customer Service department by any of the following means:
- Email: womensecret@womensecret.com
- By post: Tendam Retail, S.A. Av. Llano Castellano 51, 28034 Madrid.
| COUNTRY | FREE PHONE NUMBER | CUSTOMER SERVICE SCHEDULE |
| AUSTRIA | +43800123827 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| BULGARIA | +3598002100229 | From Monday to Friday from 11 am to 9:30 pm and Saturdays from 11 am to 4 pm |
| CZECH REPUBLIC | +42800114400 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| GERMANY | +4908007747744 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| HUNGARY | +3680106705 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| IRELAND | +3531800710319 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm |
| ITALY | +39800719458 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| LUXEMBOURG | +35280025286 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| NETHERLAND | +318005544112 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| POLAND | +48800707250 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| SLOVAKIA | +421800863142 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| SLOVENIA | +38680081278 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| SWITZERLAND | +41800414243 | From Monday to Friday from 10 am to 8:30 pm and Saturdays from 10 am to 3 pm |
| UNITED KINGDOM | +4408000211886 | From Monday to Friday from 9 am to 7:30 pm and Saturdays from 9 am to 2 pm |
The Customer Service department will provide you with a reference number and a written acknowledgement of receipt upon the submission of your claim. Tendam will address your concerns as swiftly as possible, and in all cases, within a period of one month.